Luigi Prestinenzi, Fractional CRO and GTM consultant, at a podcast microphone

GTM Strategist

Capability
Overview

Prepared for Splose.

  • Building outreach motions
  • Coaching teams to run them
  • Designing the GTM model underneath

Luigi PrestinenziMelbourne, Australia

Splose · Current state

Splose has an incredible brand, real demand, and 25,000+ customers already won.

Splose has done the hard part. A brand practitioners trust, demand arriving on its own, more than 25,000 customers, and a team hired to take it further. Inbound works. HubSpot is coming online.

25,000+

Customers already won

Inbound

Demand arriving on its own

Team

Senior AEs, AEs and SDRs hired

The foundation is strong.

Splose · The opportunity

For Splose, the outreach motion is the one piece not yet systemised. It is also the biggest growth lever available.

Everything upstream of pipeline is already working. Build a repeatable way to originate demand on top of it, and growth stops depending on how much inbound arrives that month.

An outreach motion succeeds on the system behind it, not the effort in front of it.

Diagnosis

The gap with the outreach motion is the system behind it, and the coaching framework to embed it.

Two halves of one gap. Build the system without the coaching and it decays. Coach without a system and there is nothing to coach against.

01

The system behind it

ICP definition, trigger logic, messaging, cadence architecture and the activity model. Senior AEs, AEs and SDRs have been hired to originate, and there is nothing repeatable for them to run. Some battle card material exists, built informally, never codified.

02

The coaching framework to embed it

A defined standard for what good looks like, deal inspection against buyer evidence, and a weekly coaching rhythm the sales leader owns. Without it, the system is a document that decays.

Deals stall in pipeline

No qualification standard, so nobody can say which deals are real and which are stuck

Reps are not coached to a standard

There is nothing defined to coach against, so activity gets inspected and capability does not

The compounding effect

The coaching framework does not only lift outbound. It shows up on every inbound opportunity too.

Inbound already works at Splose. The same standard that makes a cold conversation work makes a warm one convert at a higher rate and a higher value.

Inbound leads get qualified, not just taken

The same qualification standard applied to outbound tells the team which inbound conversations are real and which are curiosity.

Discovery gets deeper on every call

Reps trained to open a cold conversation ask better questions on a warm one, so value is established before price.

Conversion and deal size lift on demand you already have

The same buyer-evidence standard runs across both channels, so coaching compounds instead of splitting in two.

Build it for outbound, and the demand you already have converts better on the way through.

Why a document is not enough

The outbound playbook alone will not fix this.

Give an order-taker a cadence and nothing changes. The behaviour has to be built, coached and inspected against a standard, week after week, until it holds.

That is the work. Not the document.

Timing

The HubSpot migration is a window,—and it is closing.

Pipeline stages and qualification criteria should be defined before the migration completes, not retrofitted afterwards. Define them now and HubSpot becomes the system that shows where deals break down and which reps need coaching.

Define them later and you spend the next twelve months cleaning data that went in structured wrong.

Outbound as a system

Most outbound fails for the same reason. It was never built as a system.

A list gets bought. A sequence gets written. It does not work, and the conclusion is that outbound does not work in this market.

Target

A broad industry filter

A defined ICP with named accounts and tiering logic

Trigger

Nothing

A watchlist of events that make an account worth contacting now

Message

A product description

A problem the buyer recognises, in their words, before any mention of product

Cadence

An email sequence

Multi-channel, sequenced, with a defined role for each touch

Management

A weekly activity count

Leading indicators, quality inspection, and coaching on the calls

This is the work I did at SprintSuite. One customer, no repeatable way to win another. Outreach is now their strongest lead channel.

Engagements

Three things I do to build it.

Step 01

Build the outreach motion

Solves

Pipeline depends on inbound. No repeatable way to originate.

I build

ICP, trigger events, messaging, cadence architecture, activity model and the metrics to run it.

For Splose

The motion the SDRs and AEs were hired to run.

Step 02

Coach the team to run it

Solves

The playbook exists but the team does not execute it, and managers cannot say why.

I build

Training against the playbook, live deal coaching, manager coaching rhythm, reinforcement through Ricavi.

For Splose

The rhythm Ryan runs from Sydney to hold it in place.

Step 03

Design the GTM model

Solves

No defined standard, no stage logic, no way to diagnose where deals break.

I build

Qualification framework, stage definitions, pipeline architecture, capacity and coverage model.

For Splose

The standard HubSpot needs before migration completes.

The diagnosis determines the sequence, not the brief.

Stage definition

A stage is not a stage until it is defined by something the buyer did.

Most pipelines are structured around what the seller did. Sent a proposal. Had a meeting. Following up. Those stages cannot be inspected, because nothing in them is verifiable.

Stalled deals become visible

A deal that has not met the criteria for its stage is not slow, it is unqualified. Ryan can triage the pipeline in an afternoon.

Coaching becomes possible

There is now a standard, so a rep review is a comparison rather than an opinion.

Forecasting becomes real

A number built on buyer evidence, not seller optimism.

The work

Thousands of sellers trained and coached globally—and the practice behind it.

I have trained and coached thousands of sellers across the globe, consulted to organisations from early-stage startups to global enterprises, and run as a fractional CRO inside businesses carrying the number myself.

1,000s

Sellers trained and coached globally

Startup → Enterprise

Organisations consulted across every size

Fractional CRO

Carrying the number inside the business

The B2B Sales Playbook, co-authored by Luigi Prestinenzi and David Fastuca

The B2B Sales Playbook

Co-authored with David Fastuca. The sales operating system behind every engagement, published and in the hands of thousands of sellers.

Revenue Leaders Podcast cover art

Revenue Leaders Podcast

50+ episodes of real conversations with the operators building predictable, profitable revenue. Practitioners, not commentators.

Growth Forumby Ricavi

Weekly coaching calls · Courses · AI prompts · Templates and frameworks

The community

A live community of sellers and sales leaders with weekly coaching calls, structured courses and frameworks. Capability development that keeps running after the engagement ends.

Trained reps inside Stripe, HubSpot and F45. The work is built with revenue teams across Australia and Asia Pacific, and tested with the people running them.

Track record

Built with businesses where new work matters.

SprintSuite logo
UpKeep logo
Ignition logo
Stripe logo
HubSpot logo
Grant Thornton logo
Pitcher Partners logo
AirPlus logo

The outreach motion works

1 → 100+

SprintSuite

From one client to more than one hundred. Series A raised.

The outreach motion works

Results that can be measured.

Our outreach motion is now our strongest lead channel, and it carried us from one client to over a hundred and through our Series A.
Fredy Galindo JnrFredy Galindo Jnr · Founder, SprintSuite
In just 9 weeks, we saw a 32% increase in new client acquisitions, with 8 contracts signed. The tailored advice and actionable strategies have made a tangible difference in how we approach sales.
Stephen LuxmooreStephen Luxmoore · Founder and CEO, Your HR

The coaching sticks

I went from not knowing the fundamentals of a sales process and having a fear of pushing through objections to then becoming one of the top sales reps at LinkedIn for North America. I am always learning with Ricavi.
Val PereaVal Perea · Account Executive, LinkedIn
I would highly recommend Ricavi. They are knowledgeable practitioners who are easy to work with and, after just a few weeks, have made a massive impact on our sales systems.
Katie SwickKatie Swick · Head of Enablement, Stripe

The method

Diagnose before prescribing.

Most consultants arrive with a solution and look for a problem it fits. I do the opposite.

  1. 1

    Diagnose

    Interviews, call reviews, pipeline and data analysis. Find the constraint.

  2. 2

    Define

    Current state, desired state and the specific gaps between them.

  3. 3

    Build

    ICP, messaging, playbook, cadences and pipeline stages built for your business.

  4. 4

    Train, enable and coach

    Train against the playbook and coach live deals. Ryan is trained separately, on what to inspect and how to run a deal review.

  5. 5

    Embed

    Load the playbook and qualification criteria into Ricavi so the coaching continues every day.

Enablement

The team gets trained. The sales leader gets enabled.

The team

Trained against the playbook and coached on live deals until the behaviour holds.

The sales leader

What to inspect, when to inspect it, what evidence to look for, and how to run a deal review that changes what a rep does next week rather than restating what happened last week.

The single biggest determinant of whether this investment converts is whether the sales leader has a coaching rhythm. That gets built with him, not handed to him.

Reinforcement

A playbook nobody reinforces is a document. Ricavi turns it into a working system.

Your ICP, messaging, objections and qualification criteria are loaded into Ricavi. From that point the team is coached against your own standard every day, not just in the session.

Without a reinforcement layer

  • Coaching happens when Ryan has time.
  • Reps prepare for calls alone.
  • Deal reviews run on recall.
  • Adoption is invisible until metrics move.
  • The playbook decays.

With Ricavi

  • Coaching is available daily on every deal.
  • Reps prepare against the playbook with account-specific prompts.
  • Managers coach on evidence against a defined standard.
  • Adoption is visible in weeks, not quarters.
  • The playbook stays live and updates.

Which matters more for a team of order-takers learning a new motion than for any other kind of team.

Methodology

V.I.S.I.O.N. Selling

A buyer-centred sales methodology. Built for markets where trust is earned through the quality of thinking, not the volume of activity.

V

Value

I

Insight

S

Strategy

I

Impact

O

Outcomes

N

Needs

Australian and Asia Pacific buyers are direct, sceptical of process for its own sake, and decide in flatter groups. Everything is designed for this market.

Outcomes

What changes in 90 days.

The team gets a system it can use every day.

Targeting

  • A defined ICP with named accounts and tiering logic.
  • Messaging that speaks to a problem the buyer recognises.
  • An outbound motion the SDRs and AEs run daily.

Pipeline

  • Qualification criteria at every stage, defined by buyer action.
  • Stalled deals triaged out, so the pipeline number means something.
  • Attribution clean enough for Kon to forecast on.

Reinforcement

  • The playbook live in Ricavi, coaching against your standard daily.
  • Ryan running structured deal inspection on a set cadence.
  • Adoption visible in weeks, not quarters.

I will not deliver a workshop and leave, hand over a playbook nobody was trained to run, or report on problems without owning part of the fix.

Where it starts

Every engagement starts with a diagnostic.

Before any build begins, I run a structured assessment of your go-to-market: targeting, messaging, pipeline, capability, management cadence and data.

You get a written diagnosis with ranked priorities and a recommended sequence.

If the right answer is that you do not need me, you will be told that.

Start the conversation

Let's talk about sales.
Book a call

Building outreach motions. Coaching teams to run them. Designing the GTM model underneath.

Capability Systems™ · Ricavi